Have questions? We have answers - click a topic below to get started.
123Inkjets absolutely does not tolerate SPAM and we only work with companies that promise not to SPAM. But if you are spammed, please let us know and we will investigate and take care of it immediately. To report a spammer, forward the email that you received to email@example.com.
For the full anti-spam policy, click here.
Any product that you buy from 123Inkjets comes with a 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.
You can return the majority of our products for a full refund within 365 days of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.
For the full refund and return policy, click here.
In the contiguous United States, orders under $50 are charged a flat-rate of $4.95. Orders above $50 are free. Rates to Canada are based on weight and take longer to receive because of Customs inspections at the border.
For the full shipping policy, click here.
You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.
School and Government Purchase Orders
We accept all school and government purchase orders. Please include a contact person, name, phone number, and email so we can send a confirmation of the order. Fax your PO to 562-986-9429 or mail it to our physical address below. Purchase orders are generally processed and shipped out in 24 hours.
Personal Check and Money Orders
If you would like to pay by personal check or with a money order please select the prepay by check option after you have added your items to the cart and are ready to checkout. This will allow you to place an order in our system and give you an invoice to print and order number to write on your check. Then, you mail your check to us and once we get it we will ship out the order you placed online.
Common Questions & Answers
- I can't tell the difference between standard yield and high yield.
While at certain times, there will not be a physical difference in the size of your cartridge; a high-yield cartridge is a better value as it always contains more ink or toner. The size and shape of a cartridge will vary at times, but for the most part, the dimensions are set because they must fit into the printer.
Having more ink in a cartridge translates to a lower cost per page because, as a customer, you receive much more ink and many more prints for a price that is only marginally higher.
- I can't create a new password.
You can only have active password at a time. This means that if you lose a password and request a new one, any old passwords will no longer work. Even if you find it or remember it, you must still use the new one; multiple attempts to use it will lead to your account being locked.
These rules are in place to protect our users. If you have further problems with creating a new password, please contact our customer service staff at 888-321-2552.
- I did not receive a confirmation number.
We have an automated system that sends out confirmation emails after a purchase is made on our website. It only takes a few minutes, so within a short period of time, you should know if there has been a problem. Generally, issues are caused by mistyped email addresses. The second most frequent issue that we encounter is messages being captured by an email client's SPAM filter.
Phone orders are manually entered into the system and for that reason there is a more a delay before customers with phone orders receive their confirmation email.
- Why can't I track my international package?
International customers should expect a short delay due to Customs inspections at the border. However once a package goes beyond US borders, we do not have the ability to track it.
- Why does the cartridge I received look bigger/smaller/different than the OEM?
There are some minor differences in the appearance of our compatible cartridges compared to the OEM products that they replace. This is done mostly to ensure that there is no confusion between them. With remanufactured cartridges, there are often parts that need to be repaired or replaced and those repairs can affect the appearance of the product that you buy. These changes, however, do not have any effect on performance.
- How do I get discounts (coupons)?
We have a plenty of outlets for accessing discounts and special sales. The simplest way to go about it would be to join our mailing list. We also announce our sales and other promotions on our Social Media channels. Our Facebook page and Twitter feed will have coupon codes, contests, and other opportunities to cut your ink and toner spending even more than our regular low prices!
- Why is the ink level reading low or empty?
Depending on the kind of printer than you have, your printer and cartridge are attempting to communicate how much ink is left so that you don't run out without realizing it. Sometimes, this process does not work with older printers and cartridges, or with remanufactured products. If this happens, you still have ink and you can print, but you will have to monitor your own use.
- Why are the remanufactured and compatible cartridges so much cheaper?
Our costs for bringing you these products are lower and our prices are lower as a result. Because our compatible cartridges cost less to make and have much less overhead cost attached to them, our prices on these brand-new products is still very low. Similarly, our remanufactured products are made from once-used OEM cartridges that have been expertly repaired and cleaned.
With these cost-cutting methods, we are able to provide a top-quality product at a very low cost to you.
- What are remanufactured and compatible cartridges and how do they differ from OEM's?
An OEM cartridge is a new cartridge made by the same company that makes your printer. Our compatible cartridges are also brand-new and while they are made specifically for your printer, they will differ slightly in appearance because they are made with our patented design. A remanufactured cartridge is an OEM cartridge that has been cleaned, repaired if necessary, and rigorously tested to ensure that it performs at the same level that a brand-new product would.
Anti-Spam Questions & Answers
- If I provide my email address on an order/newsletter sign up, will you spam me?
We have a strict policy against sending SPAM. We only send order confirmations and advanced notice of sales and promotions for our site.
- How do I remove my email address from your email list?
You can unsubscribe through the link at the bottom of each email that you receive. You can also remove your email address from our mailing list on our Anti-SPAM policy page
Refund Policy Questions & Answers
- How will I know when my refund goes through?
From the time that you return your package, you can expect it to take 7 to 14 days to receive a credit on your account.
- How long will it take to get my refund?
The process of receiving and processing a returned package and getting a customer their refund is usually 7 to 14 days.
- Is there a restocking fee?
No. There is no fee charged for returns.
- Will you mail me a check for my refund?
Our refunds are issued using the same payment method used in the purchase. So you will receive a paper check if that is the way that you made your original purchase.
- Can I just get store credit?
No. We do not offer store credit. If you want to make another purchase using your refund, simply wait to receive the refund and begin a new transaction.
- Is it safe to put my credit card number on your site?
Yes, we test our site daily with McAfee security and display a sign signifying passing daily inspection on our homepage. We also use SSL encryption to protect credit card transaction.
- If I pay online who has access to my info?
- I do not want to use my credit card; do you accept other payment methods?
We accept payments through Paypal and Amazon checkout. We also accept pre-payments by check.
Shipping Policy Questions & Answers
- How long will it take to get my package?
Our shipping times are estimates but within the contiguous United States, packages should arrive within 2 to 5 days.
- If I place the order today, when will you ship?
All orders that come in before 3pm PST will be shipped the same day.
- What carrier do you use to ship?
We use UPS, as well as FedEx and USPS depending on the weight of the package.
- How much does shipping cost?
Shipping on orders over $55 is free within the contiguous United States. Outside of the US, you can calculate your shipping costs using our shipping policy page.
- Do you offer expedited shipping and how much does it cost?
We offer 2-day and next day shipping through UPS. The exact cost will depend on the distance of the shipping and the weight of the package. 2-day shipping orders can be completed online, although we recommend that all expedited orders be made over the phone. Next day shipping is only available for phone orders.
- Has my package shipped?
When your order has been submitted and leaves our warehouse, you will receive a confirmation email with tracking information.
- Do you ship internationally?
No. We only ship to the United States and Canada.
Order Tracking Questions & Answers
- Where can I track my package?
The tracking information that you will receive in your confirmation email will allow you to track your package. The website that you track with will depend on the shipping company that we use for your package.
- Why didn't I receive the tracking number via email?
The email that goes out comes from our automated system. If you did not receive an email, it may be being stopped by your SPAM filter. The other most likely issue is that your email address was entered incorrectly.
- How can I get my tracking number?
You can look your order up in your online account with us. If you made your order over the phone, you can look it up either online or by calling our customer service line.