Several warning lights or messages can occasionally come up when installing a new cartridge:
- Replace black or color inkjet cartridge
- Check black or color inkjet cartridge
- Cartridge is not installed properly
- Cartridge is missing
- Cartridge is empty
Usually the warnings are triggered because the cartridge is not in contact with the printer sensors.
How to fix the problem:
Cartridges that do not have an internal print head (Epson, Brother, Canon)
Open the area of the printer where your cartridges are installed. Remove the problematic cartridge from its designated port and reinstall it to make sure it’s properly seated, secured, and that the chip is lined up with the printer sensor. Close the printer cover and turn off the printer. Wait a few a few seconds, then restart your printer and print a test page. If the problem still occurs please call our customer service department at (888) 465-7765.
Cartridges that have an internal print head (HP, Lexmark and some Canon)
Cartridge is likely improperly installed or its contact points are unclean. Open the area where the cartridges are installed and remove the problematic cartridge. Then completely power down your printer for 2-3 minutes by unplugging the printer from its power source. As you wait, you can clean the contacts on the bottom of the cartridge with a lint free cloth or coffee filter. Then power your printer back up, reinstall the cartridge making sure it is seated correctly, and that it's in its designated slot. Your cartridge should be recognized and ready to print. If this problem still occurs please call our customer service department at (888) 465-7765.
When a message indicates that your cartridge is empty
The chance of actually receiving an empty cartridge is very rare - all of our cartridges are inspected before packaging to ensure that they contain the correct amount of ink. Many times an empty cartridge reading is caused by the cartridge not being properly positioned in its designated slot. Make sure that your cartridge has snapped into place and that it is seated correctly and securely. In addition, if you install a new cartridge before you let the printer driver reset there is a chance that it may think you are still using the old empty cartridge. One way of fixing this issue is to reinstall your cartridge and then select the “install new cartridge” option. This will indicate to your printer that a new cartridge has been installed which will then prompt it to reset the internal page counter. Please consult your printer's manual for further instructions. If further assistance is needed, please call our customer service department at (888) 465-7765.