Customer Service

Customer Support and Sales, Call 888-465-7765

Customer Support email [email protected] Sales email [email protected]

School and Government Sales 888-465-6565

Email [email protected]

Have Questions?

We have answers - Click a topic below to get started.


Shipping Info

In the contiguous United States, orders under $55 are charged a flat rate of $4.95. Orders above $55 are free. Rates to Canada are based on weight and take longer to receive because of Customs inspections at the border.

For the full shipping policy, click here.

Shipping Policy Questions & Answers

How long will it take to get my package?
Our shipping times are estimates, but orders being delivered within the contiguous United States can be expected to arrive in 2 to 5 days.
If I place the order today, when will you ship?
All orders that come in before 4pm PST will be shipped the same day.
What carrier do you use to ship?
We use UPS, as well as FedEx and USPS depending on the weight of the package.
How much does shipping cost?
Shipping on orders over $55 is free within the contiguous United States. Outside of the US, you can calculate your shipping costs using our shipping policy page.
Do you offer expedited shipping, and how much does it cost?
We offer 2-day and next day shipping through UPS. The exact cost will depend on the distance of the shipping and the weight of the package. 2-day shipping orders can be completed online, although we recommend that all expedited orders be made over the phone. Next day shipping is only available for phone orders.
Has my package shipped?
When your order has been submitted and leaves our warehouse, you will receive a confirmation email with tracking information.
Do you ship internationally?
We ship to Canada, Puerto Rico, Guam and APO addresses, and the rates for these destinations can be viewed on our shipping policy page.

Order Tracking

Customers can track packages being shipped within the contiguous United Statesby entering your order number and email address or zip code.

Order Tracking Questions & Answers

Where can I track my package?
The tracking information that you will receive in your confirmation email will allow you to track your package. The website that you track with will depend on the shipping company that we use for your package.
Why didn't I receive the tracking number via email?
The email that goes out comes from our automated system. If you did not receive an email, it may be being stopped by your SPAM filter. The other most likely issue is that your email address was entered incorrectly.
How can I get my tracking number?
You can look your order up in your online account with us. If you made your order over the phone, you can look it up either online or by calling our customer service line at 888-465-7765.

Privacy Info

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. View our Privacy Policy.

Privacy Policy Questions & Answers

Is it safe to put my credit card number on your site?
Yes, we test our site daily with McAfee security and display a sign signifying passing daily inspection on our homepage. We also use SSL encryption to protect credit card transaction.
If I pay online, who has access to my info?
Our representatives and employees only have acces to the last 4 digits of your credit card number for verification purposes. We have been reviewed by TRUSTe for compliance in our privacy policy.
I do not want to use my credit card; do you accept other payment methods?
We accept payments through Paypal and Amazon checkout. We also accept pre-payments by check.

Anti-Spam Policy

123inkjets does not engage in SPAM and we only work with companies that promise not to SPAM. But if you are spammed, please let us know and we will investigate the issue and take care of it immediately. To report a spammer, please forward the email that you received to [email protected].

For the full anti-spam policy, click here.

Refund Policy

Any product that you buy from 123inkjets is protected by a two year 100% satisfaction guarantee. In the unlikely event that you encounter a problem with your order, we will gladly refund your purchase price or exchange your item.

You can return the majority of our products for a full refund within two years of purchase date. Unfortunately, shipping costs are not refundable, unless there has been a packing error.

For the full refund and return policy, click here.

Refund Policy Questions & Answers

How will I know when my refund goes through?
From the time that you return your package, you can expect it to take 7 to 14 business days to receive a credit on your account.
How long will it take to get my refund?
The process of receiving and processing a returned package and getting a customer their refund is usually 7 to 14 business days.
Is there a restocking fee?
No. There is no fee charged for returns.
Will you mail me a check for my refund?
Our refunds are issued using the same payment method used in the purchase. So you will receive a paper check if that is the way that you made your original purchase.
Can I just get store credit?
No, we do not offer store credit. If you want to make another purchase using your refund, simply wait to receive the refund and begin a new transaction.


We accept all school and government purchase orders. Please include a contact person, name, phone number, and email so we can send a confirmation of the order. Fax your PO to 562-986-9429 or mail it to our PO Box at 2828 Cochran Street, Ste 283 Simi Valley, CA 93065 . Purchase orders are generally processed and shipped out in 24 hours.

Personal Check or Money Orders

To pay by personal check or with a money order, please select the prepay by check option after you have added your items to the cart and are ready to proceed to checkout. This will allow you to place an order in our system and print out your invoice. Please write your order number on your check and mail it to 2828 Cochran Street, Ste 283 Simi Valley, CA 93065. Once we receive your check we will ship the order your placed online.

Common Questions
& Answers


I can't tell the difference between standard yield and high yield.

While at certain times, there will not be a physical difference in the size of your cartridge; a high-yield cartridge is a better value as it always contains more ink or toner. The size and shape of a cartridge will vary at times, but for the most part, the dimensions are set because they must fit into the printer.

Having more ink in a cartridge translates to a lower cost per page because, as a customer, you receive much more ink and many more prints for a price that is only marginally higher.

I can't create a new password.

You can only have one active password at a time. This means that if you lose a password and request a new one, any old passwords will no longer work. Even if you find it or remember it, you must still use the new one; multiple attempts to use it will lead to your account being locked.

These rules are in place to protect our users. If you have further problems with creating a new password, please contact our customer service staff at 888-321-2552.

I did not receive a confirmation number.

We have an automated system that sends out confirmation emails after a purchase is made on our website. It only takes a few minutes, so within a short period of time, you should know if there has been a problem. Generally, issues are caused by mistyped email addresses. The second most frequent issue that we encounter is messages being captured by an email client's SPAM filter.

Phone orders are manually entered into the system and for that reason there is a more a delay before customers with phone orders receive their confirmation email.

Why can't I track my international package?

International customers should expect a short delay due to Customs inspections at the border. However once a package goes beyond US borders, we do not have the ability to track it.

Why does the cartridge I received look bigger/smaller/different than the OEM?

There are some minor differences in the appearance of our compatible cartridges compared to the OEM products that they replace. This is done mostly to ensure that there is no confusion between them. With remanufactured cartridges, there are often parts that need to be repaired or replaced and those repairs can affect the appearance of the product that you buy. These changes, however, do not have any effect on performance.

How do I get discounts (coupons)?

We have a plenty of outlets for accessing discounts and special sales. The simplest way to go about it would be to join our mailing list. We also announce our sales and other promotions on our Social Media channels. Our Facebook page and Twitter feed will have coupon codes, contests, and other opportunities to cut your ink and toner spending even more than our regular low prices!

Why is the ink level reading low or empty?

Depending on the kind of printer than you have, your printer and cartridge are attempting to communicate how much ink is left so that you don't run out without realizing it. Sometimes, this process does not work with older printers and cartridges, or with remanufactured products. If this happens, you still have ink and you can print, but you will have to monitor your own use.

Why are the remanufactured and compatible cartridges so much cheaper?

Our costs for bringing you these products are lower and our prices are lower as a result. Because our compatible cartridges cost less to make and have much less overhead cost attached to them, our prices on these brand-new products is still very low. Similarly, our remanufactured products are made from once-used OEM cartridges that have been expertly repaired and cleaned.

With these cost-cutting methods, we are able to provide a top-quality product at a very low cost to you.

Why are remanufactured and compatible cartridges and how do they differ from OEMs?

An OEM cartridge is a new cartridge made by the same company that makes your printer. Our compatible cartridges are also brand-new and while they are made specifically for your printer, they will differ slightly in appearance because they are made with our patented design. A remanufactured cartridge is an OEM cartridge that has been cleaned, repaired if necessary, and rigorously tested to ensure that it performs at the same level that a brand-new product would.

dge that is used by a consumer cuts down on the use of plastic used in making them.


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