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Saturday 7am-3:30pm PST
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School and Government Purchase Orders
We welcome all government agencies to partner with 123inkjets.com. 123inkjets.com has been partnering with federal, state and local government agencies across the US for years. We have multiple contract options available in addition to our government priced online accounts.123inkjets.com Government Programs Division is dedicated to delivering the easiest and most efficient office solutions for our government customers.
For more information call us at (888) 465-6565 or email us at [email protected]
We hope you love everything you ordered. But if for some reason you don’t, you can return it for a replacement or a refund.
All of our compatible and remanufactured ink and toner products are backed by a 2 Year 100% Customer Satisfaction Guarantee. To set up a return or a replacement, please get in touch with our customer support team!
Returns Questions and Information
Need to return or exchange a product? Just follow these return guidelines to get started. With our 2 Year 100% Satisfaction Guarantee, you’ve got plenty of time to return and replace any qualifying product.
You are eligible for a replacement cartridge at any time during the 2 year period!
If you have trouble within the first year we will replace your product or offer a full refund of the purchase price.
If you experience an issue within the second year we will replace your product or offer you store credit.
Either way, you are covered for 2 full years from the date of purchase!
We will refund or replace your product within TWO YEARS — risk-free, with the following restrictions:
- In order to receive a replacement or refund on your product, any returned ink product must be returned at least 70% full.
- If you have purchased a media product (CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW), all returns must be in unopened, undamaged - original packaging.
As long as your product qualifies, we will refund or replace your product. Just follow the Easy Return Directions.
OEM or Genuine Brand cartridges are original products sold by the manufacturer. OEM return policies are determined by their respective manufacturer and as such, their policies grant a much smaller return window. If you are having trouble with a genuine brand product, please call us. Issues with a genuine brand product must be made known within 30 days of purchase.
Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase.
Store credit will be issued for concerns dealt with 16-30 days after the date of purchase.
OEM products include genuine brand ink and toner.
Problems happen every now and then, but our guarantee ensures you are covered. If you happen to get a defective product, contact our customer service team. The following steps will walk you through the replacement process.
Having trouble with a generic ink cartridge? Contact us within the first year and we will ship a replacement cartridge out to you right away, for free! We will even include a prepaid return mailing label so you can ship back the defective cartridge. Faulty cartridges are rare, but if a problem does occur we want to make sure you are taken care of.
Any concern made known within the second year is eligible for a replacement. We ask that you ship the faulty cartridge back to us first before we send you the new cartridge. Once the product is checked in by our returns team, we will ship the replacement cartridge to you via standard shipping.
Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.
All items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.
If you ordered the wrong product or no longer need a particular product, it may be eligible for an exchange. Qualifying products must be unopened and covered by the 2 year guarantee. Any product not in sellable condition will not qualify and will be sent to the recycling center. To set up an exchange, please call our customer service team at 888-465-7765.
Shipping charges are nonrefundable, except in the event of a packing error.
Unlike many other Internet companies, 123InkJets does not charges hidden costs or imposes hurdles to getting a refund:
- We don't make you keep the receipt to get a refund.
- We have a 100% satisfaction guarantee return policy from the date of purchase.
You should never have to worry that you’ll be out your investment if in 1, 2, or 6 months you open up a cartridge and it doesn’t work. You can shop with confidence and stock up with several cartridges at the time.
QUESTIONS? CALL 888.465.7765
All of our products are backed by a full 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit.
Please call us at 888.465.7765 weekdays 6 a.m. to 5 p.m. PST or Saturday 7a.m. to 3:30 p.m. PST and a customer service representative will be able to set up a reshipment and return label for the problematic cartridges.
Refill Kits - Opened refill kits may be returned within two years of purchase for a replacement kit or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with your cartridge after refilling, please visit our F.A.Q. page for troubleshooting tips or call us at 888.465.7765 as most problems can be fixed over the phone.
Remanufactured Cartridges - If you are unsatisfied with your remanufactured cartridge or find it has a defect it may be returned within two years of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.465.7765 weekdays 6 a.m. to 5 p.m. PST or Saturday 7a.m. to 3:30 p.m. PST to set up a replacement or return.
Laser Toner Cartridges - If you are not fully satisfied with your laser toner cartridge or find it is defective, it may be returned within two years of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.465.7765 weekdays 6 a.m. to 5 p.m. PST or Saturday 7a.m. to 3:30 p.m. PST to set up a replacement or return.
Compatible Cartridges - If you are unsatisfied with your compatible cartridge or find that it is defective it may be returned within two years of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.465.7765 weekdays 6 a.m. to 5 p.m. PST or Saturday 7a.m. to 3:30 p.m. PST to set up a replacement or return.
Original Equipment Manufacturer (OEM) - Printer brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturer’s warranty. We do not accept returns of open OEM cartridges.
Shipping charges are nonrefundable, except in the event of a packing error. Customers who received free shipping will be credited the full purchase price of all products returned, less shipping fee if their entire order is returned for a refund.
Customers receiving refund for their returned items can expect a reimbursement within 7 to 15 business days if 123Inkets receiving the returned item.
If you ordered the wrong product, or if you purchased a new printer and the product you previously ordered does not work with your new printer, you can exchange the product as long as it is unopened and falls within our two-year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.
If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back in the method of payment used at the time of purchase. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.
3700 Cover St.
Long Beach, CA 90808
We only accept products back for an exchange or refund within two years after the purchase was made. Only products purchased from 123inkjets can be returned for an exchange and unopened products must be in sellable condition. 123inkjet is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at (888)465-7765 before returning any products.
Choose the category which best matches your inquiry:
For further assistance please call our customer service line at (888) 465-7765 weekdays 6 a.m. to 5 p.m. PST or Saturday 7a.m. to 3:30 p.m. PST
- Enjoy free shipping on all orders over $55 mailed within the contiguous U.S. (HI, AK, APO, PR, and Guam are excluded). Discount applied at checkout to all orders shipped via USPS with Delivery Confirmation or UPS Ground at our discretion.
- Estimated delivery time is 3-5 business days.
- Order total must be over $55 before discounts and tax. If your total is close to $55, please shop to see other great products you can add to your order and qualify for free shipping.
- You may upgrade your shipping option to UPS 2nd Day during checkout by paying actual 2nd Day shipping rates. The 2nd Day option is only available if you live in a state where UPS Ground takes more than 2 days to deliver from our distribution centers in California or Pennsylvania. (This protects you from unnecessarily paying for 2nd Day shipping when the UPS Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility. If you require overnight shipping please call us at (888) 465-7765 as we do not have this option available for online orders at this time.
- Orders received before 4 p.m. PST usually will be shipped the same day. Orders placed after 4 p.m. will be sent the next business day, while orders placed after 4 p.m. on Friday will ship on Monday. Orders shipped via UPS can only be delivered to a physical address. We cannot send packages via UPS to a P.O. Box or an APO/FPO address. If you see that your order is shipping UPS and you do not have a physical address listed please call our customer service department. In most cases we are able to catch these orders and have a representative contact you to correct the address.
- You can track your order by logging in to your 123inkjets account. You will need your email address and order number to see the status of your order. We also provide an email confirmation with every order that is placed. This confirmation will include a tracking number so you can check the progress of your shipment. You can always track orders with one of our representatives by calling our toll free number.
- Transit time within the contiguous US will take 3-5 business days. Not valid outside the 48 contiguous states.
We’ve made shipping easy for our Canadian customers by partnering exclusively with DHL for all orders going to Canada. View the DHL shipping rates chart below. Rates start at just $7.99! No longer worry about surprise customs fees or multiple postal carriers, our rates take care of everything upfront and DHL handles your order for the entirety of the shipment. Additional applicable taxes and/or customs fees will be added at checkout. As soon as your order ships, we'll send you a shipping confirmation email with DHL tracking information. Most orders ship out the same day and can take between 4-9 business days to arrive at their destination.
Orders shipping to non-contiguous U.S. territories will ship via the U.S. Postal Service according to the rate chart found here. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau. (The Priority Mail rate chart can be found below.)
Due to Homeland Security regulations, these packages need to be processed manually at the post office, which puts estimated delivery time at 5 to 10 business days.
- These shipping rates may be discontinued at any time. All confirmed orders that were placed before any rate changes will receive the shipping cost they were quoted at the time the order was placed regardless of the ship date.
- International orders will not be processed, except for Canada.
- Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. Please allow 15 business days for packages to be delivered before the Post Office considers it a lost package. After 15 business days from the ship day, contact our Customer Care Center at (888) 465-7765 to resolve any issues.
- Please note that we cannot cancel your order after it has been shipped. For assistance with your order, or a Return Authorization, please contact our Customer Care Center at (888) 465-7765
- We ship from our distribution centers in California and Pennsylvania, Monday through Friday. Orders received before 4 p.m. PST usually will be shipped the same day. Orders placed after 4 p.m. will be sent the next business day, while orders placed after 4 p.m. on Friday will ship on Monday. Orders are imported every few hours into our internal processing system. You will receive your order number via email, and a follow up email with tracking number details a few hours after the order leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.
You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.
Our secure Shopping Guarantee protects you while you shop here, so that you never have to worry about your information being jeopardized. We use 128-bit software, the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We guarantee that every transaction you make at 123Inkjets will be safe. We use tokenization technology to confirm your payment and we never store your credit card information.
A manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc. For more detailed information, please read the MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT below regarding printer warranties and the use of products such as ours.
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302
(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product.
The Commission finds that such a waiver is in the public interest.
2828 Cochran St., Ste. 283
Simi Valley, CA 93065
*Rates will be calculated at checkout
Rates to Canada
You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.
Order Tracking Questions & Answers
Because these emails go out automatically, the most likely cause for not receiving one would be an incorrect email address. You might also want to check your SPAM folder.
You can retrieve a tracking number by logging into your online account or by calling our customer service lines.
OUR COMMITMENT TO PRIVACY
1. COLLECTION OF PERSONAL INFORMATION
We do not automatically collect personal information when you browse the Website. We only collect personally identifiable information, such as your name, address, telephone number, email address, credit card information and date of birth when you specifically and knowingly provide it to us by registering to create an account, placing an order, completing online forms, opting in to receive our newsletter and promotional offers, or entering a sweepstakes or contest. When you use the website to apply for employment opportunities, we may collect additional personal information such as your resume, employment history, driver’s license and social security number. From time to time, we may collect personal information from third parties such as social networks, advertising networks and data brokers.
2. AUTOMATICALLY COLLECTED INFORMATION
We automatically collect non-personal information about the computer or devices (including mobile devices) you use to access the Website. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g. latitude and longitude), the state or country from which you accessed the Website, unique device identifier (e.g. a UDID or IDFA on Apple devices), the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting the Website, error logs and other hardware and software information. We may use third party analytics providers and technologies, including cookies and similar tools to assist in collecting this information. We may use this information to formulate statistical models about use of the Website, enhance the services available through the Website for other users, and to provide you with tailored content and advertising. We may combine automatically collected information with information from third parties that may identify you. We may use the combined information for marketing purposes, to enhance your website experience and as may be described in this Policy.
3. USE OF YOUR INFORMATION
We use your information for the purpose for which you provided it, and we may also use your information for other purposes such as to:
- Create and maintain your account or registration;
- Enhance the user experience;
- Perform research and analytics
- Customize and personalize the content and advertising that you see on the Website;
- Respond to and fulfill your request for services (including processing orders);
- Determine your eligibility for certain promotions, contests and services; and
- • Communicate with you by sending you communications related to your account and to alert you of the latest developments and features of the Website.
We use information your provide about someone else when placing an order only to ship the product to that person and to confirm delivery. We use this information to provide the services available on the Website and as described in this Policy.
4. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
We may share your information as follows:
- We may make information collected through the Website available to affiliated brands that are under common ownership or control as the Website, and with processors, data processors, data brokers, and other companies that provide support services.
- We may share information about you with other companies who we believe may have products and services of interest to you so that they market other products and services to you If you would like to opt-out of our sharing of your information with these other companies, please follow the instructions in the “Opting out of Emails and Promotional Communications” section below.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site and to perform analytics and statistical services about your use of the Website and other websites tracked by them. We connect the information automatically gathered by cookies and other technology to our Customers’ or Users’ personally identifiable information.
6. TAILORED ADVERTISING
The Website may include third party tailored ad technology from our ad partners which enables customized ads to be displayed to you through the Website and that manages our advertising on other sites. When you use the Website, We or our third party ad partners operating the ad serving technology may use information that is collected through cookies, anonymous identifiers, such as an IDA on iOS devices, web beacons, pixels or clear GIFs to ensure that appropriate ads are presented, to perform analytics concerning your use of the Website and other websites tracked by our ad partners. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. To the extent any of this information is collected by third parties, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and that we are not responsible for the privacy practices of such third parties.
If you are interested in more information about tailored ads and your choices to prevent third parties from delivering tailored ads, you may visit the following third party websites: the Network Advertising Initiative Consumer Opt-Out Page by clicking here or the Digital Advertising Alliance’s Consumer Opt-Out Page by clicking here.
Do Not Track Signals
The Website is not designed to respond to “do not track” signals or mechanisms from your web browser.
7. USER-INITIATED COMMUNICATION
From time to time, portions of the Website may enable you to send emails and other types of messages to us or third parties. All such emails, messages and written communications become our property once you submit them. Whenever you choose to initiate these kinds of communications with us, you may be contacted in return.
8. CUSTOMER REVIEWS
We post customer reviews on the Website which may contain personally identifiable information as well as a photo of your product. We may use third-party companies to obtain and manage our customer reviews. Any information, including product and Website reviews, that you choose to provide to such third parties is not covered by this Policy. We encourage you to review such third parties’ privacy policies before providing any personal information.
9. OPTING IN AND OUT OF PROMOTIONAL COMMUNICATIONS
To receive newsletters and other promotional communications by email, users may voluntarily sign up on the Website. From time to time, we may send you email notices or news updates alerting you to new features, products, promotions, services pertaining to our offerings, or other topics that may be of interest to you. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by following the instructions included in each newsletter or communication or by emailing us at [email protected]. Please note that these opt-out processes take some time to complete, consistent with applicable law.
You may also opt-out by utilizing the “opt out” functionality at the bottom of this page. Customers that wish to opt out may do so by entering their email address. You cannot opt out of certain transactional emails, or telephone calls pertaining to your commercial transactions with us. When you provide your telephone number or request to receive alert notifications from us, you are subscribing to receive our updates and alert notifications by text message to the telephone number that you are providing and you are confirming that you own that telephone number. You may opt out of text message communications by following the instructions included with the text messages.
10. DATA SECURITY
We follow generally accepted industry standards to protect the personally identifiable information that we receive from you, while the information is being transmitted and once we receive it. When you provide us with sensitive information (such as credit card information) on our order forms, we encrypt the information so that it is transmitted using accepted industry standards. However, despite our best efforts, no method of transmission over the internet, or method of electronic storage is 100% secure. We encourage you to contact us immediately if you believe that any personally identifiable information that you have provided us is being used contrary to this Policy.
11. PRIVACY OF CHILDREN
Protecting the privacy of children is especially important to us. We do not knowingly market, collect, maintain, or sell any personal information from children under the age of 16. If a parent or guardian believes that we have personal information of a child under the age of 16 in our database, they should contact us immediately at [email protected] and we will promptly remove such information from our records.
12. ACCESSING OR CORRECTING YOUR INFORMATION
If your personally identifiable information changes, is inaccurate, or if you no longer wish to use the services offered through the Website, you may notify us by emailing our customer support at [email protected] or by contacting us by telephone or mail at the contact information listed below. You may request factual errors to be corrected in your personally identifiable information by sending us a request that credibly shows the errors. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
We will retain your information for as long as your account is active or as needed to provide you services, or as may be required by law. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California residents have additional rights as outlined in Section 19.
13. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to third-party websites including social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to such third parties, or that is collected by them, is not covered by this Policy. We strongly encourage you to read such third parties’ privacy policies.
14. SOCIAL MEDIA FEATURES AND WIDGETS
15. SINGLE SIGN ON
You can log in to our site using sign-in services from third-party companies such as Facebook Connect, LinkedIn, Google, and other Open ID providers. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. These services may give you the option to post information about your activities on this Website to your profile page to share with others within your network. Utilizing such functionality may result in the collection or sharing of your personal information. By using the Website, you agree that we are not responsible for the privacy practices of the third-parties providing such functionality.
16. CONTACT US
If you have any questions about the Policy, contact us by sending an email to [email protected]. You can also call us at (888) 465-7765 or write to us at:
Director of Compliance
2828 Cochran Street, Suite 283
Simi Valley, CA 93065
We may record the conversations that our agents or employees have with you by telephone, chat, video conferencing and other mediums. We do this to monitor the quality of service and accuracy of information our agents and employees give to you, to comply with applicable laws, and to ensure that your instructions are followed. No agent or employee is authorized to waive any provisions of any of our policies or procedures. By engaging in conversations with our employees, you consent to our recording and storing of such conversations.
17. ADOBE MARKETING CLOUD DEVICE CO-OP
This website participates in the Adobe Marketing Cloud Device Co-op, which enables participating Adobe Marketing Cloud companies to better recognize their consumers across devices. Each participating company provides the Co-op with automatically collected technical information, such as cryptographically hashed login IDs and HTTP header information. Personally identifiable information (such as name, email address, phone number, etc.) is not shared with the Co-op. The Co-op combines and processes only technical information to recognize when multiple devices are used by the same individual and creates links among those devices. These device links are used by participating companies to link devices they have already seen visit their sites or advertising, and to provide consistent experiences and marketing activities across the devices. Personally identifiable information is not used in determining linked devices. You can learn more about how the Co-op works or opt-out of the Co-op by clicking here. To learn more about Adobe's privacy practices, please visit Adobe's Privacy Center by clicking here
18. UPDATES TO POLICY
We may amend this Policy at any time by posting the changes on this page. Your continued use of the Website following any changes means you accept such revisions. You should check the effective date of the Policy below and review any changes since the last time you used the website.
19. CALIFORNIA RESIDENTS.
The information in this section applies to California residents. Certain terms in this section have the same meanings found in the California Consumer Privacy Act of 2018 (“CCPA”). Under the CCPA, California consumers have the right to request that we, and other businesses of a certain size, disclose what personal information they collect, use, disclose, and sell.
Categories of personal information collected about consumers in the preceding 12 months:
- Identifiers (e.g. name, address, email, phone number, payment card, IP address);
- Characteristics of protected classifications (e.g. gender, age);
- Commercial information (e.g. products or services purchased, purchase history);
- Internet or other electronic network activity (e.g. browse or search history);
- Geolocation data (e.g. latitude and longitude);
- Audio, electronic, visual, or similar information (e.g. recording of customer calls, live chat conversations, and movements on the Website);
- Inferences drawn from any of the above (e.g. preferences or characteristics)
Categories of sources from which personal information is collected:
- The Website;
- Consumers directly;
- Brands under the same ownership and control;
- Third-party websites;
- Data Brokers;
- Social Media
Business or commercial purpose for selling personal information about customers in the preceding 12 months:
- Performing services, including maintaining or servicing accounts, providing customer service, processing and fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, performing analytics services;
- Auditing and metrics related to interactions with customers including transactions, ad impressions served to unique visitors, verifying source and quality of ad impressions, and auditing compliance;
- Short term use such as for customized ads shown as part of a transaction or website visit;
- Website functionality, including debugging, identifying and repairing errors in how the Website functions; and performing security checks;
- For research and analytics purposes pertaining to our services and products
Categories of Personal Information Sold in the Preceding 12 Months:
Some have taken the position that when a business uses a third party’s cookies or similar technology to for its own analytics or advertising purposes, that the business has engaged in a sale if the third party has some ability to use, disclose or retain the data to improve their service or use it beyond providing the service to the business. If your view is that use of any cookies or similar technology constitutes a “sale” under the CCPA, then you may consider us to have sold the following information during the prior 12 months:
- Identifiers (e.g. IP addresses, names, emails, addresses);
- Commercial information (e.g. products or services purchased, purchase history);
- Internet or other electronic network activity (e.g. browse or search history);
- Geolocation data (e.g. latitude and longitude);
- Audio, electronic, visual, or similar information (e.g. recording of customer navigation on the Website)
Third parties receiving the information described immediately above include advertising networks, data analytics providers, data brokers, data processors and social networks.
Notice of Right to Opt Out of Sale of Personal Information / Do Not Sell My Info
You have the right to opt out of the sale of your personal information described above. You may opt out by following the instructions in the subsection below titled “Rights Under the CCPA For California Residents.”
We will not discriminate against California consumers because you exercise any of your rights under the CCPA. For example, we will not charge you a different price if you request that we disclose the personal information that we may have about you.
Consumers that choose to opt in to receive promotional and marketing materials by providing their email address or phone number may periodically receive coupon codes redeemable on the Website. For example, we may offer a discount to customers when they first opt in to receive our marketing newsletter, and may periodically send coupon codes to opted-in customers. Consumers may opt in to receive the financial incentive by submitting their email address to the “Sign up to receive special coupons & promotions” bar at the bottom of the homepage, or by calling our customer service department at 888-465-7765 and request to opt in to receive our newsletter by providing their email address. Consumers may opt out of receiving the financial incentive by entering their email address in the “opt out” bar at the bottom of this policy and by contacting our Customer Service department at 888-465-7765. Requests to opt out of receiving our promotional materials take some time to complete and will be processed in the time frames allowed by applicable law.
Rights Under the CCPA For California Residents
You have the right to request that we:
- Provide you the categories of personal information we have collected or disclosed about you during the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
- Provide access to and/or a copy of the information that we have about you.
- Delete certain information that we have about you.
- Not sell your personal information
Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can fulfill your orders or provided services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Website or our services.
To exercise any of these rights, please call us at 888-465-7765 or write to [email protected]. You will be required to verify your identity before we fulfill your request. You can also mail your requests to us by writing to:
Director of Compliance
2828 Cochran Street, Suite 283
Simi Valley, CA 93065
You may also designate an authorized agent to make a request on your behalf. To do so, you must provide us with a written authorization acceptable to us or a power of attorney signed by you, for the agent to act on your behalf. You will still need to verify your identify directly with us.
20. EFFECTIVE DATE
This Policy is effective as of July 1, 2020.
123inkjets.com is 100% compliant with “CAN-SPAM ACT OF 2003” and does not tolerate SPAM. 123inkjets.com requires that all of our marketing affiliates abide by our Anti-Spam policy and they expressly warrant that they will not engage in spamming. If you feel that you have received spam e-mail, please forward the e-mail you received to [email protected].
There are several ways you can unsubscribe:
- At the bottom of every email there is an unsubscribe link. You may click on the unsubscribe link to unsubscribe. It is important that you complete the unsubscribe process fully to ensure that you are properly unsubscribed.
- You may also use the form below to add your name to our suppression ("Do Not Email") List.
We want to assure you that your complaint will be taken very seriously. Because we work with so many companies it is hard for us to identify which company sent you an email and we need your help to insure that no one is sending unauthorized e-mails. Please forward any copies of the emails you received to [email protected] and we will investigate it immediately. Once you have opted out it can take up to ten days for you to be removed from all of our marketing affiliates email lists. If you are still receiving emails after 10 days from the date you entered your email address please forward the email to [email protected] with Subject Line: "Opted Out Already".
Frequently Asked Questions
For further assistance please call our customer service at (888) 465-7765 weekdays 6 a.m. to 5 p.m. PST | Saturday 7a.m. to 3:30p.m. PST
After You Have Purhcased:
Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include:
- Items not available or out of stock
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
- Cancelled due to customer request, prior to shipping
- Unable to verify an order
In most cases, we will make an attempt to contact you before cancelling your order.
When an order has been successfully processed, a confirmation number appears on the receipt page and is also emailed to the customer. If you didn't receive a confirmation email, please contact one of our customer service reps for assistance. Also check your spam filter settings to ensure that emails from our website are not blocked.
Most orders are received within three to five business days, and can be tracked online by clicking here. If more than five days have passed since you placed an order, please contact our customer service department at (888) 465-7765 and they can track it for you.
You can get a copy of your receipt or check the status of your order by clicking here. You will need your email address and a confirmation number to log in. Our customer service department also can check delivery dates. Please contact them at (888) 465-7765.
If you have not received your order within six business days from the date it was shipped, please contact our customer service department at (888) 465-7765 for a USPS claim form. We will resend or refund your order once we receive your completed claim form.
If your order did not ship yet, we can help you cancel it and place a new one. Please call our customer service center at (888) 465-7765. They can also help you return the product back to us for a full refund.
Our customer service department will be happy to initiate a return authorization process for you. Please contact them at (888) 465-7765. Returning product without first obtaining the authorization may cause a delay in processing your refund. To see our full Easy Exchange policy, please click here.
We test the quality of each cartridge before it leaves the factory but on occasion cartridges featuring attached print heads, such as HP, Lexmark or Dell brands, do not print immediately. This happens because cartridges are kept flat or upside down before use and the ink settles away from the print head. For an easy fix, stand the cartridge upright for a few minutes and then place the print head down on a damp paper towel for three minutes. The ink will seep out of the print heads, priming them to print.
Epson printers use cartridges with high-quality, sensitive print heads instead of disposable ones and therefore we do not endorse or carry refill kits for them.
Ink or toner cartridge’s lifetime depends on your printing practices. Manufacturers’ page yield is based on 5% page coverage. This means that only 5% of the page is covered with ink, such as a short, quarter-page memo. Ink use varies greatly if you’re using legal size paper, printing photos, graphics or full pages, and can cause your page count to drop significantly. A cartridge with a 4,000 page yield, for example, will run out of ink or toner at around 800 pages when used mainly to print full pages of text and graphics.
Check your printer’s page counter, if available, to properly track how many pages per cartridge you are getting. Refer to the user’s manual for instructions. You can also count reams or boxes of paper you have used with each cartridge.
Several warning lights or messages can occasionally come up when installing a new cartridge:
- Replace black or color inkjet cartridge
- Check black or color inkjet cartridge
- Cartridge is not installed properly
- Cartridge is missing
- Cartridge is empty
Usually the warnings are triggered because the cartridge is not in contact with the printer sensors.
How to fix the problem:
Cartridges that do not have an internal print head (Epson, Brother, Canon)
Open the area of the printer where your cartridges are installed. Remove the problematic cartridge from its designated port and reinstall it to make sure it’s properly seated, secured, and that the chip is lined up with the printer sensor. Close the printer cover and turn off the printer. Wait a few a few seconds, then restart your printer and print a test page. If the problem still occurs please call our customer service department at (888) 465-7765.
Cartridges that have an internal print head (HP, Lexmark and some Canon)
Cartridge is likely improperly installed or its contact points are unclean. Open the area where the cartridges are installed and remove the problematic cartridge. Then completely power down your printer for 2-3 minutes by unplugging the printer from its power source. As you wait, you can clean the contacts on the bottom of the cartridge with a lint free cloth or coffee filter. Then power your printer back up, reinstall the cartridge making sure it is seated correctly, and that it's in its designated slot. Your cartridge should be recognized and ready to print. If this problem still occurs please call our customer service department at (888) 465-7765.
When a message indicates that your cartridge is empty
The chance of actually receiving an empty cartridge is very rare - all of our cartridges are inspected before packaging to ensure that they contain the correct amount of ink. Many times an empty cartridge reading is caused by the cartridge not being properly positioned in its designated slot. Make sure that your cartridge has snapped into place and that it is seated correctly and securely. In addition, if you install a new cartridge before you let the printer driver reset there is a chance that it may think you are still using the old empty cartridge. One way of fixing this issue is to reinstall your cartridge and then select the “install new cartridge” option. This will indicate to your printer that a new cartridge has been installed which will then prompt it to reset the internal page counter. Please consult your printer's manual for further instructions. If further assistance is needed, please call our customer service department at (888) 465-7765.
No, cartridge sets are prepackaged and cannot be customized.
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out, take the cartridge out of the water and dry it using a soft cloth to "Q-tip." Place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to repeat the process several times before printing quality is reestablished. If your print head is destroyed you will have to buy a new cartridge, as print heads cannot be repaired.
Most of our remanufactured cartridges are sent to you equipped with a protective clip - an L shaped piece that runs along the side of the cartridge - that must be removed before installation. Once you open the package, carefully remove the protective clip and the protective tape that’s covering cartridge’s print head, and you should be able to fit it in the designated spot.
You should always store your cartridges in room temperature and in an upright position.
The letter at the end of HP ink cartridge numbers signifies the ink volume. Most HP cartridges display only one set of numbers, such as 56, C6656, C6656A or the full part number, C6656AN. All versions represent the same product with the same ink volume. However, if the first letter after the set of numbers is different, such as 51645G or 51645A, the cartridges are identical in shape but contained different ink volume at the original time of purchase. The “G” signifies that you are using the free starter cartridge that comes with a printer, while the “A” stands for the regular high-volume cartridge sold at major retailers. You’ll get a high volume cartridge regardless of the letter at the end of part number you used to order your product because we always fill the cartridges completely during the manufacturing process.
Before You Buy:
Remanufactured inkjet cartridges are original manufacturer's brand inkjet cartridges that have been through one cycle of service, and have been recharged. We clean every inkjet cartridge and print head nozzle thoroughly before filling it with the same ink formulation. We also check for the correct internal atmospheric pressure, inspect for any possible shell leakage, test the operation of all electrical circuitry and finally run it through an actual print test. If the cartridge passes our rigid standards, it has been remanufactured!
You can search for ink by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then select the desired brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the ink or toner cartridge.
Recycling your empty inkjet enables you to refill them two times. It’s more cost effective than buying new cartridges and helps the environment at the same time.
Yes! You can keep recycling your empty cartridge until your inkjet print heads wear out. As a rule of thumb, you can usually refill your cartridge four to eight times.
Refill your cartridges BEFORE they run out to keep the ink from drying in the print head.
They have a three year shelf life.
123inkjets does not buy back empty cartridges directly from consumers. Rather than ship your empty cartridges back to our warehouse, we suggest that you find a local recycling facility for proper disposal. It's not only better for the environment to keep them local, we've found it's more convenient for our customers. Most major office supply retailers will accept old or recycled cartridges, or direct you towards a resource that will accept them. To find the closest recycling facility in your area, visit Earth911.com. Just search by material type (ink or toner) and your zipcode!.
It is common to hear our customers worry that the use of compatible cartridges in their printer is going to void their printer's warranty. The reality is that it will NOT void your warranty!
What follows is a partial quote from the Magnuson-Moss Warranty Improvement Act, which protects your rights and your warranty.
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032
... (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
- The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
- the Commission finds that such a waiver is in the public interest.
More simply put, this means that your printer warranty cannot be voided just because you choose to use compatible products unless the manufacturer can prove that the compatible product caused direct damage to your printer. No company, associate, salesperson, or service technician can deny you service or warranty work that would otherwise be covered under a warranty program simply because you use a compatible product. Your consumer rights are protected by the United States Government.
You can receive coupons by signing up for our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional savings, free shipping, and other great offers.
Please check if your cookies are disabled. They allow us to track products added to your shopping cart and therefore must be enabled to complete your online order. If not, please call us at (888) 465-7765 and we will gladly take your order over the phone.
Orders to Canada will ship via DHL according to the rate chart found here. Unfortunately, Canadian shipments do not have tracking numbers. Lightweight orders usually take six to seven days to arrive, while heavier orders take longer. Customers are responsible for any duties or taxes imposed by Canadian customs.
Local sales or use tax may apply to your order depending on your “ship to” address. For important information on sales and use tax, please see terms
Yes, we offer UPS 2nd Day Air and Overnight shipping. You can view additional shipping details here. 2nd Day Air shipping option is available during the checkout process. If you’d like to get your package delivered overnight, via UPS Next Day Air, you can get a shipping quote by calling us at (888) 465-7765 since this option isn't available online.
After you have chosen the items you wish to purchase, click on the red "Checkout" button. This will lead you to our secure checkout page. Here you will be asked for your billing, shipping and payment information. We accept the following payment types:
- American Express
- Debit Cards with Visa or MasterCard Logos
- Personal Checks
- Money Orders
Manufacturer Drivers and Support
For the support page including the drivers, manuals, or material safety data sheets select your printer brand below and click "Go"
For immediate answers to commonly asked questions try our FAQ page.
Customer Service 888-465-7765, Fax 562-526-4868
123Inkjets accepts a variety of different payment methods to ensure that our customers can use their preferred method to cover the cost of their orders. Please contact us if you have any questions or need any additional information regarding payments. You can reach our customer service department at (888) 465-7765 weekdays 6 a.m. to 5 p.m. PST and Saturday 7a.m. to 3:30p.m. PST.
123inkjets Accepts the Following Payment Types
- American Express
- Debit Cards with Visa or MasterCard logos
- Personal Checks
- Money Orders
Payment Method Information
Amazon Pay is a fast and convenient way to place an order using the payment information already stored in your Amazon account. Just click on the “Amazon Pay” button at check out to place an order!
To place an order online and pay with a check, please follow these three easy steps.
- Select "Prepay with Check" as your payment method. You can make this selection in the "Payment" section of the checkout page.
- Write your Order # on your check's memo line. You can find your order number on your order confirmation email. Your order number will also appear immediately after you click on the "Continue Checkout" button.
Enclose a piece of paper with your full name, mailing address and a telephone number where we can reach you and mail, along with your check,, to:
2828 Cochran St., Ste 283
Simi Valley, CA 93065
Please make sure to write your order number on your check's memo line. We will not be able to process your check without an order number.
We ship orders that were paid by check after our financial institution collects the payment, usually five business days after we receive the payment.
Check payments that are not honored by the bank will incur a $25 returned check fee. Returned check reimbursement payments must be in cash, cashier’s checks, certified funds or money order.
Accounts that fail to reimburse 123inkjets for fees will be closed and marked as fraudulent. 123inkjets will not accept check payments from customers with more than two returned payments on their account history.
If you have any questions, do not hesitate to call our customer service team at (888) 465-7765. Thank you for your order!
We accept purchase orders from all school and government institutions. Please include the institution’s contact information— including contact person’s name, phone number and email address—so we can send a written confirmation of the order. Fax your purchase orders to 866-718-9458 or mail them to our physical address below:123inkjets.com
2828 Cochran St., Ste 283
Simi Valley, CA 93065
Purchase orders are generally processed and shipped out in 24 hours. Payment is due 30 days from the order date. If you have any questions please call our customer service department at (888) 465-7765.
Orders are subject to sales / use tax. Customers with exemption certificates should send a copy of their exemption certificate to [email protected]. If you believe you were incorrectly charged sales tax, please immediately contact our customer service department by telephone (888) 465-7765, or by email at [email protected].
Please Note: Information on this page is periodically updated and subject to change.
Established in 1999 With One Simple Mission
Provide the highest quality printer supplies for the lowest prices possible. We make our own inventory purchases, ensuring that only the best printer supplies are purchased from the most reliable suppliers. Additionally, we rigorously screen all of our manufacturers to insure that our products perform at a level that is consistent with 123inkjets’ high standards of quality and durability.
While providing a terrific value, we always give our customers the opportunity to be environmentally responsible. One of our largest product lines – remanufactured ink and toner – are print cartridges that have been through one lifecycle before being rebuilt with mostly new parts to provide the same caliber service as when it was new. The result is a cartridge that benefits the environment and passes the savings from reused materials directly to the consumer.
We have experienced tremendous growth since our beginning. The reasons for this stem from an unbeatable 100% Satisfaction Guarantee, an award-winning customer service team and a fast delivery service thanks to 99% of our orders shipping out the same day from our headquarters in Southern California.
Thank you for choosing 123inkjets.
Grow your Profits with the 123inkjets Affiliate Program
Sign up for our Affiliate Program and earn commission by directing customers to 123inkjets.com. The process is simple, as everything is provided for you. Once you join you will be able to post our links to your website. Then, anytime a customer clicks through from your site and makes a purchase on ours, you'll earn a commission on the sale! You can easily track your traffic and earnings online.
Make Money as an Affiliate!
Our average high order is $62, giving you an opportunity to earn up to $17 in commission per sale!
Why the 123inkjets Affiliate Program?
We are the leading provider of discount printer ink and toner for virtually every inkjet or laser printer on the market today. Our affiliate program highlights include:
- 9% average conversion rate
- 120 day action referral period with unlimited action occurences
- Extensive product catalog that is updated daily
- Full line of printer supplies
- Dedicated Affiliate Team to support you
Join Today! Please visit our affiliate program provider, Commission Junction, and fill out the short online application.
Frequency Asked Questions
It's simple. Once you sign up, you will have access to a variety of links that you can use to link to our site. Commission Junction takes care of all the hard work such as order tracking and payments.
We love our affiliates, but we also have high expectations of our partners. We reserve the right to refuse affiliate partnership to any site including, but not limited to, sites which contain objectionable material such as pornography, explicit language or content, or support for violent or discriminatory groups.
No. Sign up through Commission Junction is completely free.
Yes, as long as you are attracting and driving Canada- and U.S.-based traffic, because we do not ship outside of North America.
No. You can link directly to our site where the purchase will be completed.
No. 123inkjets.com processes all orders directly.
Links from Commission Junction contain a tracking code that ties all customer activity to website it originated from. Commission is automatically credited whenever a customer clicks on a link at affiliate website to get to 123inkjets.com and completes a purchase. Links have to be provided by Commission Junction to ensure proper tracking.
For most items the commission is 28% of the selling price, and 5% for OEM products and office supplies.
Commission payments are made on the 20th of each month to accounts that exceed Commission Junction 's Minimum Balance Amount for transactions reported the previous month.
Yes, via Commission Junction’s reporting tools.
Please Click here
Need to contact us?
Feedback or questions are welcome at [email protected].
Terms & Conditions
BY USING THE WEBSITE OR SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD, ARE A RESIDENT OF THE UNITED STATES OR A BUSINESS ENTITY ORGANIZED UNDER UNITED STATES FEDERAL OR STATE STATUTE, AND ARE OTHERWISE LEGALLY QUALIFIED TO ENTER INTO AND FORM CONTRACTS UNDER APPLICABLE LAW. Any individual using the Website or Services on behalf of a company further represents and warrants that they are authorized to act and enter into contracts on behalf of that company. This Agreement is void where prohibited.
Subject to Your compliance with the terms and conditions of this Agreement, 123inkjets grants You a non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Website and Services. THE WEBSITE AND SERVICES ARE FOR YOUR PERSONAL AND NON-COMMERCIAL USE., The Website, or any portion of the Website, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of 123inkjets. All rights not expressly granted hereunder are reserved by 123inkjets. This Agreement grants You no rights in or to the intellectual property of 123inkjets or any other party. 123inkjets retains ownership of the Website and Services and all right, title, and interest therein, including without limitation all intellectual property rights therein, and You acknowledge and agree that Your are acquiring only a limited right to use the Website and Services as licensed hereunder. The license granted in this section is conditioned on Your compliance with the terms and conditions of this Agreement. In the event that You breach any provision of this Agreement, Your rights under this section will immediately terminate.
6. User Information/Password Protection
In connection with Your use of the Services, You may be required to complete a registration form. You represent and warrant that all information You provide on any registration form or otherwise in connection with Your use of the Website and Services will be complete and accurate, and that You will update that information as necessary to maintain its completeness and accuracy by visiting Your account.
You may also be asked to provide, or may be given, a user name and password in connection with certain of the Services. You are entirely responsible for maintaining the confidentiality of Your password. You may not use the account, user name, or password of someone else at any time. You agree to notify 123inkjets immediately of any unauthorized use of Your account, user name, or password. 123inkjets shall not be liable for any loss that You incur as a result of someone else using Your password, either with or without Your knowledge. You may be held liable for any losses incurred by 123inkjets, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of Your account or password. You must also promptly notify 123inkjets if any credit card that You have provide to us is lost, stolen, or used without permission.
7. Third-Party Websites
The Website is linked with the websites of a number of third parties ("Third-Party Websites"), some of whom have established relationships with 123inkjets and some of whom do not. 123inkjets does not have control over the content and performance of Third-Party Websites. 123INKJETS HAS NOT REVIEWED, AND CANNOT REVIEW OR CONTROL, ALL OF THE MATERIAL, INCLUDING COMPUTER SOFTWARE OR OTHER GOODS OR SERVICES, MADE AVAILABLE ON OR THROUGH THIRD-PARTY WEBSITES. ACCORDINGLY, 123INKJETS DOES NOT REPRESENT, WARRANT OR ENDORSE ANY THIRD-PARTY WEBSITE, OR THE ACCURACY, CURRENCY, CONTENT, FITNESS, LAWFULNESS OR QUALITY OF THE INFORMATION, MATERIAL, GOODS OR SERVICES AVAILABLE THROUGH THIRD-PARTY WEBSITES. 123INKJETS DISCLAIMS, AND YOU AGREE TO ASSUME, ALL RESPONSIBILITY AND LIABILITY FOR ANY DAMAGES OR OTHER HARM, WHETHER TO YOU OR TO THIRD PARTIES, RESULTING FROM YOUR USE OF THIRD-PARTY WEBSITES.
8. Product Descriptions
123inkjets attempts to be as accurate as possible in its product, pricing, and rebate information; however, 123inkjets cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, 123inkjets will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, Your sole remedy is to return the product in accordance with 123inkjets' Return Policy.
9. Product Pricing
Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. 123inkjets cannot confirm the price of an item until You place an order; however, 123inkjets does not charge Your credit card, debit card or PayPal account until after your order has entered the shipping process. Despite 123inkjets' best efforts, a small number of items on the Website may be mispriced. If an item's correct price is higher than the stated the price, 123inkjets will, at 123inkjets' sole discretion, either contact You for instructions before shipping or cancel Your order and notify You of such cancellation.
10. Payment Methods
123inkjets accepts credit cards, debit cards, PayPal, personal checks, money orders and cash. 123inkjets may obtain pre-approval from the credit card/debit card company or from PayPal (as the case may be) for an amount up to the amount of the order. Billing to Your credit card, debit card or PayPal account occurs at the point of shipping or shortly thereafter. Please review the Payment Method page on the Website for additional information on payment methods. 123inkjets accepts the following credit cards: Visa, MasterCard, American Express, and Discover. 123inkjets accepts debit cards with Visa or MasterCard logos.
11. Sales and Use Tax
Orders are subject to sales / use tax. Customers with exemption certificates should send a copy of their exemption certificate to [email protected]. If you believe you were incorrectly charged sales tax, please immediately contact our customer service department by telephone (888) 465-7765, or by email at [email protected].
All orders placed on the Website are subject to product availability and will be shipped according to 123inkjets' shipping policies. Please review the Shipping Information page on the Website for additional information on shipping times, rates and policies. In the rare event that Your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.
13. Return Policy
All sales made through the Website are subject to 123inkjets' return policies. For a complete explanation of the return policies, please review the Return Policy page on the Website.
14. Consent to Receive Email
By establishing an account with 123inkjets, You consent to receive periodic email communications from 123inkjets concerning 123inkjets' products and services, including without limitation, order confirmations, updated product information, special deals, and inquiries regarding the quality of our service.
15. Prohibited Uses
123inkjets imposes certain restrictions on Your use of the Website and the Services. You represent and warrant that You will not, without limitation: (a) violate or attempt to violate any security features of the Website or Services; (b) copy or otherwise duplicate, directly or indirectly, any portion of the Website, including without limitation, all product listings, prices or descriptions, designs, information, photographs, images, drawings, videos, music, text, typefaces, graphics, code, and other files, and the selection, arrangement and organization thereof (collectively, "123inkjets Content"); (c) use any software that enables copying or duplication of the 123inkjets Content for later off-line viewing; (d) distribute, display, modify, transmit, resell, reuse, or repost the 123inkjets in any electronic form, including any online service, the Internet or any other telecommunications medium which now exists or shall exist in the future, for any purpose, without the prior written permission of 123inkjets; (e) provide false, misleading or inaccurate information to 123inkjets; (f) impersonate, or otherwise misrepresent affiliation, connection or association with, any person or entity; (g) harvest or otherwise collect information about 123inkjets users, including email addresses and phone numbers; (h) use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest or otherwise collect information from the Website for any use, including without limitation use on third-party websites; (i) access content or data not intended for You, or log onto a server or account that You are not authorized to access; (j) attempt to probe, scan, or test the vulnerability of the Services, the Website, or any associated system or network, or breach security or authentication measures without proper authorization; (k) interfere or attempt to interfere with the use of the Website or Services by any other user, host or network, including, without limitation by means of submitting a virus, overloading, "flooding," "spamming," "mail bombing," or "crashing"; (l) use the Website or Services to send unsolicited e-mail, including without limitation, email promotions or advertisements for products or services; (m) forge any TCP/IP packet header or any part of the header information in any e-mail or in any uploading or posting to, or transmission, display, performance or distribution by means of, the Website or Services; or (n) attempt to modify, reverse-engineer, decompile, disassemble or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used in providing the Website or Services. Any violation of this section may subject You to civil and/or criminal liability.
16. Intellectual Property
(a) Trademarks. LD PRODUCTS, LD, 123INKJETS, and the "123inkjets logo" (the "LD Products Marks") are trademarks or registered trademarks of LD Products, Inc. Other trademarks, service marks, graphics, logos and domain names appearing on the Website may be the trademarks of third parties. Neither Your use of the Website and Services nor this Agreement grant You any right, title or interest in or to, or any license to reproduce or otherwise use, the LD Products Marks or any third-party trademarks, service marks, graphics, logos or domain names. You agree that any goodwill in the LD Products Marks generated as a result of Your use of the Website and Services will inure to the benefit of LD Products Inc., and You agree to assign, and hereby do assign, all such goodwill to LD Products, Inc.. You shall not at any time, nor shall You assist others to, challenge LD Products Inc.'s right, title, or interest in or to, or the validity of, the LD Products Marks.
(b) Copyrighted Materials; Copyright Notice. The LD Products Content and other materials available through the Website and Services are either owned by LD Products, Inc. or are the property LD Products Inc.'s licensors and suppliers. Except as explicitly provided, neither Your use of the Website and Services nor this Agreement grant You any right, title or interest in or to any such materials. Copyright © 2007 to the present, LD Products, Inc. ALL RIGHTS RESERVED.
17. Disclaimers; Limitation of Liability
(a) NO WARRANTIES. 123INKJETS, ON BEHALF OF ITSELF AND ITS LICENSORS AND SUPPLIERS, HEREBY DISCLAIMS ALL WARRANTIES. THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, 123INKJETS, ON BEHALF OF ITSELF AND LICENSORS AND SUPPLIERS, EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER 123INKJETS NOR LICENSORS OR SUPPLIERS WARRANTS THAT THE WEBSITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE WEBSITE OR THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. NEITHER 123INKJETS NOR ITS LICENSORS OR SUPPLIERS HAS ANY LIABILITY WHATSOEVER FOR YOUR USE OF THE WEBSITE OR SERVICES.
(b) YOUR RESPONSIBILITY FOR DAMAGE. YOU AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. YOU WILL NOT HOLD 123INKJETS OR ITS LICENSORS AND SUPPLIERS, AS APPLICABLE, RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION ANY DAMAGE TO ANY OF YOUR COMPUTERS OR DATA. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS.
(c) LIMITATION OF LIABILITY. THE LIABILITY OF 123INKJETS AND ITS LICENSORS AND SUPPLIERS IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL 123INKJETS OR ITS LICENSORS OR SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST DATA OR CONFIDENTIAL OR OTHER INFORMATION, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY INCLUDING WITHOUT LIMITATION OF GOOD FAITH OR OF REASONABLE CARE, NEGLIGENCE, OR OTHERWISE, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES OR OF ANY ADVICE OR NOTICE GIVEN TO 123INKJETS OR ITS LICENSORS AND SUPPLIERS ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES. THIS LIMITATION SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT, OR ANY OTHER LEGAL THEORY OR FORM OF ACTION. ADDITIONALLY, THE MAXIMUM LIABILITY OF 123INKJETS AND LICENSORS AND SUPPLIERS TO YOU UNDER ALL CIRCUMSTANCES WILL BE EQUAL TO THE AGGREGATE PRICE YOU PAID TO 123INKJETS DURING THE YEAR PRECEDING THE INCIDENT OR INCIDENTS GIVING RISE TO SUCH LIABILITY. YOU AGREE THAT THIS LIMITATION OF LIABILITY REPRESENTS A REASONABLE ALLOCATION OF RISK AND IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN 123INKJETS AND YOU. THE WEBSITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.
(d) APPLICATION. THE ABOVE DISCLAIMERS, WAIVERS AND LIMITATIONS DO NOT IN ANY WAY LIMIT ANY OTHER DISCLAIMER OF WARRANTIES OR ANY OTHER LIMITATION OF LIABILITY IN ANY OTHER AGREEMENT BETWEEN YOU AND 123INKJETS OR BETWEEN YOU AND ANY OF 123INKJETS' LICENSORS AND SUPPLIERS. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE DISCLAIMERS, WAIVERS AND LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU. UNLESS LIMITED OR MODIFIED BY APPLICABLE LAW, THE FOREGOING DISCLAIMERS, WAIVERS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. 123INKJETS' LICENSORS AND SUPPLIERS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THESE DISCLAIMERS, WAIVERS AND LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE WEBSITE OR OTHERWISE SHALL ALTER ANY OF THE DISCLAIMERS OR LIMITATIONS STATED IN THIS SECTION.
18. General Representation and Warranty
You represent and warrant that Your use of the Website and Services will be in accordance with this Agreement and any other 123inkjets policies, and with any applicable laws or regulations.
19. Indemnity by You
You agree to defend, indemnify and hold harmless 123inkjets and its officers, directors, employees, agents, affiliates, representatives, sublicensees, successors, assigns, and contractors (collectively, the "123inkjets Parties") from and against any and all claims, actions, demands, causes of action and other proceedings (collectively, "Claims"), including but not limited to legal costs and fees, arising out of or relating to: (i) Your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (ii) Your access to or use of the Website or Services; or (iii) Your provision to 123inkjets or any of 123inkjets Parties of information or other data. The 123inkjets Parties will have the right, but not the obligation, to participate through counsel of their choice in any defense by You of any Claim as to which You are required to defend, indemnify or hold harmless the 123inkjets Parties. You may not settle any Claim without the prior written consent of the concerned 123inkjets Parties.
20. Liquidated Damages
You acknowledge and agree that it would be difficult to ascertain the exact amount of damages that 123inkjets would suffer as the result of the theft of Website text, graphics or images, especially if such stolen text, graphics or images are exploited for commercial use, whether in connection with the sale of printing supplies or otherwise, on a website or any other digital medium. Therefore, You agree that, in the event You steal, copy without authorization or otherwise misappropriate Website text, graphics or images, 123inkjets will be entitled to recover from You liquidated damages in the amount of five thousand ($5,000.00) dollars per text selection, graphic or image that is stolen, copied without authorization or otherwise misappropriated. You agree that this amount represents a reasonable estimate of the damage that 123inkjets would suffer. ANY ACTION BY 123INKJETS TO ENFORCE THIS SECTION SHALL NOT BE DEEMED A WAIVER OF 123INKJETS' RIGHT TO PURSUE, AT 123INKJETS' SOLE DISCRETION, ANY AND ALL OTHER REMEDIES AVAILABLE TO 123INKJETS UNDER THIS AGREEMENT OR BY LAW.
21. Governing Law; Jurisdiction and Venue
This Agreement shall be treated as though it were executed and performed in Los Angeles, California and, subject to the arbitration provisions below, shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles. ANY CAUSE OF ACTION BY YOU ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, OR THIS AGREEMENT MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE OR BE FOREVER WAIVED AND BARRED. ALL ACTIONS SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH IN ABOVE. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.
(a) REQUIREMENT OF ARBITRATION. BY USING THE WEBSITE OR SERVES, OR PURCHASING PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY 123INKJETS OR THROUGH THE WEBSITE, YOU THEREBY AGREE WITH 123INKJETS THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND 123INKJETS WILL RESOLVE ANY ARBITRAL CLAIM BY BINDING ARBITRATION BY THE JUDICIAL ARBITRATION AND MEDIATION SERVICE ("JAMS"). AS USED IN THIS AGREEMENT, AN "ARBITRAL CLAIM" IS ANY CLAIM OR DISPUTE YOU HAVE AGAINST OR WITH 123INKJETS OR THE 123INKJETS INDEMNIFIED PARTIES, OR ANY CLAIM 123INKJETS HAS AGAINST OR WITH YOU, ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE WEBSITE, THE SERVICES, ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY 123INKJETS OR THROUGH THE WEBSITE, OR ANY ADVERTISING RELATING TO THE WEBSITE, SERVICES OR PRODUCTS AND SERVICES SOLD AND DISTRIBUTED ON OR THROUGH THE WEBSITE. EXCEPT AS OTHERWISE EXPLICITLY NOTED HEREIN, SUCH ARBITRATION SHALL BE CONDUCTED UNDER THE JAMS STREAMLINED ARBITRATION RULES & PROCEDURES THEN IN EFFECT (THE "STREAMLINED RULES").
(b) WAIVER OF RIGHT TO A JURY TRIAL. BY USING THE WEBSITE OR SERVES, OR PURCHASING PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY 123INKJETS OR THROUGH THE WEBSITE, YOU ALSO AGREE WITH 123INKJETS THAT YOU AND 123INKJETS HEREBY WAIVE THEIR RIGHT TO A JURY TRIAL FOR ANY ARBITRAL CLAIM. IF FOR ANY REASON THIS AGREEMENT TO ARBITRATE IS HELD NOT TO APPLY TO AN ARBITRAL CLAIM, WHETHER SUCH ARBITRAL CLAIM IS AGAINST YOU, 123INKJETS OR THE 123INKJETS INDEMNIFIED PARTIES, BOTH YOU AND 4INJETS STILL AGREE TO WAIVE TRIAL BY JURY.
(c) JOINDER OF CLAIMS. BY USING THE WEBSITE OR SERVES, OR PURCHASING PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY 123INKJETS OR THROUGH THE WEBSITE, YOU ARE FURTHER AGREEING WITH 123INKJETS THAT NEITHER YOU NOR 123INKJETS WILL JOIN ANY ARBITRAL CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A LAWSUIT, ARBITRATION OR OTHER PROCEEDING; THAT NO ARBITRAL CLAIM WILL BE RESOLVED ON A CLASS-WIDE BASIS; AND THAT NEITHER YOU NOR 123INKJETS WILL ASSERT AN ARBITRAL CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE.
(d) NO EFFECT ON SUBSTANTIVE RIGHTS. THIS AGREEMENT TO ARBITRATE DOES NOT CHANGE YOUR OR 123INKJETS' SUBSTANTIVE RIGHTS, JUST THE POTENTIAL FORUMS FOR RESOLVING DISPUTES. IN ADDITION, YOU CAN STILL BRING ANY ISSUES YOU MAY HAVE CONCERNING THIS AGREEMENT, THE WEBSITE, THE SERVICES, OR ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED THROUGH THE WEBSITE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND THEY CAN STILL, IF THE LAW ALLOWS, SEEK RELIEF AGAINST 123INKJETS AND THE 123INKJETS INDEMNIFIED PARTIES OR ON YOUR BEHALF.
(e) FINALITY, APPLICATION OF ARBITRATION AWARD. ANY ARBITRATION AWARD MADE AFTER COMPLETION OF AN ARBITRATION IS FINAL. AN AWARD AND ANY JUDGMENT CONFIRMING IT ONLY APPLIES TO THE ARBITRATION IN WHICH IT WAS AWARDED AND CANNOT BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
(f) Interpretation. This agreement to arbitrate will be governed by and interpreted under the Federal Arbitration Act, 9 U.S.C. Sections 1-16. In rendering an award, the arbitrator shall apply the substantive and procedural law of the State of California, without regard to its choice of laws principles. The arbitrator shall not have any power to alter, amend, modify or change any of the terms of this Agreement, nor to grant any remedy that is either prohibited by the terms of this Agreement or not available in a court of law.
(g) Hearings; Fees and Costs. Either party may demand that any required arbitration hearing or hearings be conducted other than in person, even if the Streamlined Rules would otherwise have provided for an in-person hearing. Any required hearing fees and costs shall be paid by the parties as required by the Streamlined Rules. 123inkjets will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, 123inkjets will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous.
(h) Remedies in Aid of Arbitration; Equitable Relief. This agreement to arbitrate will not preclude either you or 123inkjets from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. . THE PROPER VENUE FOR ANY ACTION PERMITTED UNDER THIS SUBSECTION REGARDING "EQUITABLE RELIEF" WILL BE THE FEDERAL AND STATE COURTS LOCATED IN LOS ANGELES COUNTY, CALIFORNIA; THE PARTIES HEREBY WAIVE ANY OBJECTION TO THE VENUE AND PERSONAL JURISDICTION OF SUCH COURTS.
(i) Information. Information on JAMS may be obtained at any office of JAMS, online at http://www.jamsadr.com/, or by mail at 1920 Main Street, Suite 300 Irvine, CA 92614.
(a) Termination; Survival. Either party may terminate this Agreement and its rights hereunder at any time, for any or no reason at all, by providing to the other party notice of its intention to do so in accordance with this Agreement. This Agreement shall automatically terminate in the event that You breach any of this Agreement's representations, warranties or covenants. Such termination shall be automatic, and shall not require any action by 123inkjets. Upon termination, all rights, licenses and obligations created by this Agreement will terminate, except that 1-7, 14-22 and 24 will survive any termination of this Agreement.
(b) Effect of Termination. Any termination of this Agreement automatically terminates all rights and licenses granted to You under this Agreement, including all rights to use the Website and Services. Subsequent to termination, 123inkjets reserves the right to exercise whatever means it deems necessary to prevent Your unauthorized use of the Website and Services, including without limitation technological barriers such as IP blocking and direct contact with Your Internet Service Provider.
(c) Legal Action. If 123inkjets, in 123inkjets's discretion, takes legal action against You in connection with any actual or suspected breach of this Agreement, 123inkjets will be entitled to recover from You as part of such legal action, and You agree to pay, 123inkjets's reasonable costs and attorneys' fees incurred as a result of such legal action. 123inkjets Parties will have no legal obligation or other liability to You or to any third party arising out of or relating to any termination of this Agreement.
All notices required or permitted to be given under this Agreement must be in writing. 123inkjets shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to 123inkjets. You agree that any notice received from 123inkjets electronically satisfies any legal requirement that such notice be in writing. YOU BEAR THE SOLE RESPONSIBILITY OF ENSURING THAT YOUR EMAIL ADDRESS ON FILE WITH 123INKJETS IS ACCURATE AND CURRENT, AND NOTICE TO YOU SHALL BE DEEMED EFFECTIVE UPON THE SENDING BY 123INKJETS OF AN EMAIL TO THAT ADDRESS. You shall give any notice to 123inkjets by means of: (1) fax at: 805-584-7046; or (2) U.S. mail, postage prepaid, to 2828 Cochran St., Ste 283, Simi Valley, CA 93065. Notice to 123inkjets shall be effective upon receipt of notice by 123inkjets.
This Agreement constitutes the entire agreement between 123inkjets and You concerning Your use of the Websites. This Agreement and any other written agreements executed between You and 123inkjets constitute the entire agreement concerning Your use of the Services. This Agreement may only be modified by a written amendment signed by an authorized executive of 123inkjets or by the unilateral amendment of this Agreement by 123inkjets and by the posting by 123inkjets of such amended version. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. This Agreement and all of Your rights and obligations hereunder will not be assignable or transferable by You without the prior written consent of 123inkjets. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. You and 123inkjets are independent contractors, and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Except for 123inkjets Parties as and to the extent set forth in Sections 15and19 and 123inkjets' licensors and suppliers as and to the extent expressly set forth in Section 17, there are no third-party beneficiaries to this Agreement. You acknowledge and agree that any actual or threatened breach of this Agreement or infringement of proprietary or other third party rights by You would cause irreparable injury to 123inkjets and 123inkjets' licensors and suppliers, and would therefore entitle 123inkjets or 123inkjets' licensors or suppliers, as the case may be, to injunctive relief. The headings in this Agreement are for the purpose of convenience only and shall not limit, enlarge, or affect any of the covenants, terms, conditions or provisions of this Agreement.
* Information on this page is periodically updated and subject to change.
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