We hope you love everything you ordered. But if for some reason you don’t, you can return it for a replacement or a refund.
All of our compatible and remanufactured ink and toner products are backed by a 2 Year 100% Customer Satisfaction Guarantee. To set up a return or a replacement, please get in touch with our customer support team!
Phone: 888.465.7765 Monday-Friday, 6am-6pm PST | Saturday, 7am-4pm PST | Sunday Closed
Compatible and Remanufactured Products
Need to return or exchange a product? Just follow these return guidelines to get started. With our 2 Year 100% Satisfaction Guarantee, you’ve got plenty of time to return and replace any qualifying product.
You are eligible for a replacement cartridge at any time during the 2 year period!
If you have trouble within the first year we will replace your product or offer a full refund of the purchase price.
If you experience an issue within the second year we will replace your product or offer you store credit. All orders placed with store credit must be placed with a representative over the phone.
Either way, you are covered for 2 full years from the date of purchase!
OEM (Original Equipment Manufacturer) or Genuine Brand Guarantee
OEM or Genuine Brand cartridges are original products sold by the manufacturer. OEM return policies are determined by their respective manufacturer and as such, their policies grant a much smaller return window. If you are having trouble with a genuine brand product, please call us. Issues with a genuine brand product must be made known within 30 days of purchase.
Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase.
Store credit will be issued for concerns dealt with 16-30 days after the date of purchase. All orders placed with store credit must be placed with a representative over the phone.
OEM products include genuine brand ink and toner.
Obtaining a Replacement Cartridge
Problems happen every now and then, but our guarantee ensures you are covered. If you happen to get a defective product, contact our customer service team. The following steps will walk you through the replacement process.
Having trouble with a generic ink cartridge? Contact us within two years from the date of purchase and we will ship a replacement cartridge out to you right away, for free! Faulty cartridges are rare, but if a problem does occur we want to make sure you are taken care of. If our returns department needs the defective item back for any reason other than a refund, a pre-paid return label may be provided.
Any concern made known within the second year is eligible for a replacement. We ask that you ship the faulty cartridge back to us first before we send you the new cartridge. Once the product is checked in by our returns team, we will ship the replacement cartridge to you via standard shipping.
Do you provide a return label?
If our returns department needs an item back for any reason other than a refund, a prepaid return label may be provided. Customers requesting a refund are responsible for any return shipping costs. Contact our customer service department for more information.
When can I expect my refund?
Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.
Incorrectly Ordered Products and Lost Packages
All items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.
If you ordered the wrong product or no longer need a particular product, it may be eligible for an exchange. Qualifying products must be unopened and covered by the 2 year guarantee. Any product not in sellable condition will not qualify and will be sent to the recycling center. To set up an exchange, please call our customer service team at 888-465-7765.
Shipping charges are nonrefundable, except in the event of a packing error.
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